Travel and Hospitality

In 2007, nearly 40 million US households booked close to $90 billion worth of travel online, but many have expressed dissatisfaction with the process. It's a market segment that's wide open for companies who can improve the online planning and booking experience; Providence's expertise will take your customer satisfaction – and your business – to the next level.

Our cutting-edge Web-based solutions regularly build sales and loyalty for hotels and travel businesses around the world. We develop and implement online corporate meeting management platforms, business travel intelligence reporting, Web 2.0 enablement, GDS integrations, cutting-edge custom applications and other deployments. Our service delivery model and deep domain experience bring a unique level of flexibility, cost-effectiveness and service excellence to every project.

Industry Challenges
We help companies in the Travel, Transportation and Hospitality industries leverage technology to comprehensively, innovatively and cost-effectively address their most pressing business needs.

Major challenges faced by travel and hospitality industry:

  • Leveraging technology to innovate business models and improving competitiveness
  • Making IT an active enabler of green initiatives
  • Expanding globally while managing costs, optimizing and standardizing processes
  • Creating an agile IT architecture capable of seamlessly integrating merged or acquired entities
  • Improved speed-to-market and management of an ever-increasing portfolio of products and services
  • Increasingly complex customer acquisition and interaction lifecycle

Our Services
We help travel, transportation and hospitality clients manage revenue cost equations, operate existing businesses effectively and build new transformational programs.

Highlights of our services for the travel and hospitality industry:

  • Enterprise systems
  • Legacy modernization
  • Process re-engineering
  • E-commerce
  • Specialized flight systems
  • Transaction processing systems
  • Loyalty management solutions

Industry Focussed Solutions
We help travel, transportation and hospitality companies better align their IT strategy and initiatives to their business goals, and takes responsibility of implementing these strategies.
  • Portal development (eCommerce / B2C intranets / learning and training centers)
  • Customer relationship management
  • Web content management
  • Knowledge management
  • Business intelligence and reporting
  • Process-driven and eCommerce web applications and tools
  • Custom microsites
  • Web 2.0 design and development
  • Online marketing
  • Online customer acquisition and engagement services
  • Campaign management systems with strategic analysis

Web Strategy and Consulting
Feasibility studies, business cases, strategy roadmaps, etc. ensure your technology initiatives have measurable results tied directly to your corporate objectives.

Web Design and User Experience
Best-in-class design expertise and a focus on usability make it easy and engaging for your customers to plan and book their trips online.

Custom Web and Application Development
From advanced trip planners, comparison engines, booking engines and other tools, we offer user-friendly, surprisingly affordable solutions.

Content Management
Providence's web and enterprise content management systems keep your data secure, organized, and up to date.

Portals and Collaboration
Providence's solutions include eCommerce and B2C portals and microsites, customer and employee intranets, learning and training applications and more.

Business Intelligence
Our tools will help you pinpoint potentially profitable target groups, boost loyalty, deploy higher-yield advertising, and predict future behaviors.

Online Marketing
Smart marketing drives traffic to your site, and site and cross-channel design tactics address web touchpoints that have historically stopped users from purchasing travel products online.

We integrate prospect data with the issuing process and your CRM system, and incorporate lead generation, media services and search engine marketing to acquire higher-value prospects.

Our solutions ensure your online tools are engaging and function consistently to generate and support business.

Value For Clients
Partnering with Providence will result in the following benefits:

  • Improved ROI on IT capital expenses
  • Reduction in IT operation expenses
  • Ability to integrate IT, BPO and infrastructure services to create truly innovative solutions

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